Last updated: 21 September 2026
Information we collect
When you contact us, we may collect your name, contact details and information you choose to provide about support needs. Please do not include unnecessary sensitive or medical information in an initial website enquiry.
How we use information
We use enquiry information to respond, discuss possible services, manage referrals and meet applicable legal or service obligations. We do not sell personal information.
Email enquiries
Website forms prepare an email in your own email application. Information is not stored by this website before you send it. Your email provider’s privacy practices also apply.
Sharing and security
Information is only shared where needed to respond or provide services, where you consent, or where required by law. Reasonable steps are taken to protect information from misuse, interference, loss and unauthorised access.
Access, correction and questions
You may ask to access or correct personal information we hold, or raise a privacy concern, by emailing office@luminatecare.com.au or calling 03 5409 2615.
Australian privacy law
We aim to handle personal information consistently with the Privacy Act 1988 (Cth) and other applicable Australian privacy requirements. This policy may be updated as our practices or obligations change.