H O P E

Our Service Guarantees

Flexible scheduling promise

Need to shift a time? We make it easy — no long wait times or rigid policies. We work around your life.

Same faces guarantee

You’ll be supported by the same familiar workers — no endless rotation, just real relationships.

Respect and dignity guarantee

We treat every participant like a person — with kindness, patience, and genuine care, always.

Here's what our clients say

"We just want to say a big thank you - the support worker working with our daughter is doing a fantastic job. Our daughter really enjoys her time with her. She feel supported, heard, and has great conversations during their time together. We truly appreciate the care and connection being provided."

- Shane, Strathfieldsaye

"I was homeless for 9 months, lost and feeling worthless, with nowhere to turn. But thanks to Luke and Jem’s kindness and the way they welcomed me – I found new hope."

- Graeme, Bendigo

"It's such a wonderful warm feeling - I have always felt so left out in the cold and now everything is getting comfier, warmer and better as a whole and thats all thanks to you, Luke and your amazing team."

- Kim, North Bendigo

"Thank you for all your support, patience, care, understanding and also for all the laughs we have. I will always have fond memories of my time with Luminate Care."

- Cathy, White Hills